Refund policy

Returns

• Returns will only be accepted on condition that:
  • the Product is defective;
  • the Product is returned within 7 days of the delivery date; and
  • the Product is unopened.
• Bracket Brewing is not liable for Product which has not been stored in a proper manner.

Damaged Goods upon Delivery

• Different shippers will have different requirements, but generally you should:
• Take a photo of the damaged package
• Contact the shipper directly within 30 days of the purchase
• Find additional information here

Disputes

• In the event of a genuine dispute, Bracket Brewing will attempt to resolve the matter to the satisfaction of the Customer within 14 days of notification of the dispute. If the dispute cannot be resolved either party may refer the matter to Fair Trading NSW for resolution.